Organizations remain profitable, grow and become efficient when they take into consideration long range future needs of all stakeholders, including shareholders, employees, consumers, clients, authorities, society and natural environment.  In addition, customer satisfaction is directly linked to the quality of products and services provided. Innovative Business Services (IBS) strongly believes that Quality Management and Operation Systems provide the framework within which any organization can achieve stakeholders’ satisfaction and improve its performance.

IBS uses the principles of quality and quality management standards (like ISO 9001) in a simple, client oriented and efficient way in all consultancy projects.  Its long experience guaranties significant improvements like:

  • Customers’ satisfaction
  • Stakeholders’ satisfaction
  • Competitive advantage
  • Business performance
  • Management of business risk
  • Organizational image and branding
  • Operating costs
  • Employee satisfaction
  • Use of business’s resources

IBS designs, develops, documents implements, monitors, evaluates and audits quality management and operations systems.

Integrated management systems

An integrated management system combines various requirements in a single management system.  When compliance to multiple standards and legislation is required, an integrated management system will reduce duplication, effort, cost, overlaps and conflicts.  It is common for organizations to implement independent management systems in quality, food safety, occupational health and safety, environment, sustainability, business continuity and others.  For many years Innovative Business Services encourages and supports its clients to transit from these independent management systems to an integrated one with great success and benefits.

Each client is a unique project and our consultants always understand client expectations and culture, in order to design and develop a tailor made integrated management system.  Dedicated support is provided through project planning, business environment analysis, risk management, business objectives, document development and writing, in-house training, on-site visits during implementation, customer satisfaction surveys, internal auditing, management review and support until certification.